Get in Touch With Us

Got a question about one of our reviews, spotted something that needs updating, or want to tell us about your experience with a poker site's cash-out speed? This page covers how to reach the Best Poker Sites team and what happens once your message lands.

How to Reach the Team

Email is the best way to contact us. We read every message that comes in and aim to reply within a couple of working days. Send your note to [email protected]

A quick summary of what your message is about at the top helps us route it to the right person faster — whether that's a question about our rankings, a correction, or a general enquiry.

What We Can (and Can't) Help With

We're an independent review and comparison site, not a poker operator, so there are limits to what we can answer directly. Here's how that breaks down:

• Site reviews and rankings — Questions about why a site is rated where it is, how we compare traffic, rake, or withdrawal speed across operators, or suggestions for a site you'd like us to look at.
• Corrections — Bonus terms, licensing details, and payout information change. If you've spotted something on our site that looks out of date, we want to know.
• Content feedback — Ideas for topics, formats, or comparisons you'd find useful, including anything on fast payout methods or crypto poker options.
• Partnership or editorial enquiries — If you represent a poker room or affiliate network and want to discuss working with us, tell us who you are and what you have in mind.
• What we can't do — We can't process deposits, withdrawals, account verification, or disputes on behalf of any poker site. Those issues go directly to the operator's own customer support team, since we have no access to player accounts or funds.

Reporting a Problem With a Site We've Covered

If something you've read here doesn't match your own experience with an operator — a slower payout than expected, a bonus term that wasn't honored, or a licensing detail that's changed — let us know the specifics: which site, what happened, and roughly when. That kind of detail helps us re-check our review and keep the page accurate for other readers. We can't intervene in individual account disputes, but genuine feedback shapes how we rank and describe every site listed here.

A Note on Responsible Play

If you or someone you know is struggling to keep gambling under control, please say so in your message and we'll point you toward appropriate support. You can also contact the National Problem Gambling Helpline at 1-800-GAMBLER at any time, independent of anything on this site. Online poker for real money is intended for adults aged 21 and over in most regulated states (18+ in a small number of states) — it carries real financial risk, and no strategy or site removes that risk.

What Happens After You Send a Message

Every email is read by a person, not an automated system. We aim to respond within two working days, though this can stretch a little during busier periods. If your enquiry needs input from someone else on the team, we'll say so rather than leave you waiting without an update.

We should also be upfront: Best Poker Sites may earn a commission when readers sign up with a poker site through links on this site. That relationship never decides how a site is ranked — our ratings are based on the criteria explained in our reviews, not on which operator pays the most.

Before You Write In

A few things are worth checking first, since they can save you a wait:

• Bonus and promotion terms change often — always confirm current wagering requirements and deadlines directly on the operator's own site before you rely on a figure you've seen here.
• Withdrawal times vary by method and by site, and can shift with volume or verification checks — if you're chasing a specific payout, the fastest answer usually comes from the operator's support team, not from us.
• If you're looking for options outside the regulated US market, our page on non-GamStop casinos covers a related but separate topic.

Beyond that, there's no wrong reason to get in touch. If you've read something on this site and have a question, a correction, or just want to flag your own experience with a fast payout poker site, we're glad to hear it.